{"id":26318,"date":"2025-07-22T10:23:58","date_gmt":"2025-07-22T10:23:58","guid":{"rendered":"https:\/\/ergox.shop\/?post_type=faq&#038;p=26318"},"modified":"2025-07-22T10:25:26","modified_gmt":"2025-07-22T10:25:26","slug":"can-i-return-an-item","status":"publish","type":"faq","link":"https:\/\/ergox.shop\/en\/faq\/can-i-return-an-item\/","title":{"rendered":"Can I return an item?"},"content":{"rendered":"<p>If for any reason you are not satisfied with the purchased item, you can return it within a maximum period of 14 calendar days from the date you receive it.<\/p><p>In order to exercise the return rights, the items must meet the following requirements:<\/p><ol class=\"wp-block-list\"><li>Must not have been used, washed or damaged.<\/li>\n\n<li>Must retain original labeling, accessories and manuals\u00a0<\/li>\n\n<li>Must be returned in their original packaging in perfect condition.<\/li><\/ol><p>No returns will be accepted for products that:<\/p><ul class=\"wp-block-list\"><li>Products that have been used.<\/li>\n\n<li>Products that have not been received by the customer.<\/li><\/ul><p>Once the goods have been received in our warehouses, after checking the condition of the same, we will proceed to refund the total amount of the purchased items that have been returned by the same means through which the payment was made.<\/p><p>The shipping costs of a return shall be borne by the customer.<\/p><p>In the event that the item is defective, we will bear the costs incurred as a result of such return.<\/p>","protected":false},"excerpt":{"rendered":"<p>If for any reason you are not satisfied with the purchased item, you can return it within a maximum period of 14 calendar days from the date you receive it. In order to exercise the return rights, the items must meet the following requirements: No returns will be accepted for products that: Once the goods&hellip; <a class=\"more-link\" href=\"https:\/\/ergox.shop\/en\/faq\/can-i-return-an-item\/\">Continue reading <span class=\"screen-reader-text\">Can I return an item?<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","tags":[],"faq_groups":[123],"class_list":["post-26318","faq","type-faq","status-publish","hentry","faq-group-returns","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can I return an item? - ergox<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ergox.shop\/en\/faq\/can-i-return-an-item\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can I return an item? - ergox\" \/>\n<meta property=\"og:description\" content=\"If for any reason you are not satisfied with the purchased item, you can return it within a maximum period of 14 calendar days from the date you receive it. 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